Can you please help.
Had an enforcement letter from Marstons for Eon debt of £817, compliance fee £90 interest £0.46
Letter stated to contact by 7th Feb to discuss payment in full or payment plan. Hubby thought letter said by 10th feb so called up on this date (was his only day off anyway to call). They wouldn’t accept payment plan & said an officer would visit the property.
After no sleep for 2 days I managed to borrow the money to make full payment which I did yesterday (13th). I used the 24 hour payment line & got a reference number etc. Payment was made at 10.20am for £903.17
At 14.05 a bailiff turned up (no one was home) and left letter adding on £228 first visit fee.
Hubby called her when he got home stating the payment was made yesterday morning before she turned up. She told him we still owe the first visit fee which was now £230.56??!!!! And would give 2-3 weeks for us to sort.
I am absolute fuming about this. Please tell me they can’t make us pay that first visit fee when the debt was paid BEFORE the first visit.?? I am ready to fight this all the way if I know my rights.
They have added VAT onto the fees & ive got a copy of Eon VAT registration cert so can they actually charge the VAT???
Why are things like this never ending. After not sleeping I finally felt relief after paying it off but now feel back to square one with them still chasing.
Do I just ignore them when they come knocking again? Are they legally able to charge this fee? My car is in my dads name on finance & hubby’s is a company car so they can’t touch them I believe. There is no way on this earth they are getting into my house & I know they can’t get a locksmith etc for an energy bill!
What do I do? I really want to get on the phone & tell them where to go but I need to be armed with XYZ etc.
Thanks for reading.
Marston fees after full payment made.
Re: Marston fees after full payment made.
Even if you have paid off the amount outstanding before the bailiff attended, I have seen debtors get a stay on the writ and the judgment varied.
That takes the bailiff out of the loop and cancels the fees.
Marston is a limited company, out to make a profit, and it would have paid the £65 fee to transfer the judgement to the High Court for enforcement. So it is keen to make back that money and make a profit on your case.
There are two remedies available
Apply for a detailed assessment.
You must either show the court that you paid the amount outstanding before the creditor instructed the bailiff, or show that you paid the amount outstanding after the creditor instructed the bailiff, but before he attended.
This is a complicated and expensive option, so I suggest an alternative, which I think will cost you nothing.
Apply for a stay of the writ of control and to vary the judgment.
There is a court fee to apply, but I think you might be on a low income and qualify for 100% court fee remission.
Here is the procedure to apply for a stay and a variation:
https://www.nationalbailiffadvice.uk/St ... gment.html
That takes the bailiff out of the loop and cancels the fees.
Marston is a limited company, out to make a profit, and it would have paid the £65 fee to transfer the judgement to the High Court for enforcement. So it is keen to make back that money and make a profit on your case.
There are two remedies available
Apply for a detailed assessment.
You must either show the court that you paid the amount outstanding before the creditor instructed the bailiff, or show that you paid the amount outstanding after the creditor instructed the bailiff, but before he attended.
This is a complicated and expensive option, so I suggest an alternative, which I think will cost you nothing.
Apply for a stay of the writ of control and to vary the judgment.
There is a court fee to apply, but I think you might be on a low income and qualify for 100% court fee remission.
Here is the procedure to apply for a stay and a variation:
https://www.nationalbailiffadvice.uk/St ... gment.html