My car was illegally taken by Marston.
They lied on record. I recovered their bodycam footage which proved their EA was aggressive, unprofessional & was in the wrong.
They're still not trying to officially admit to everything but recently called me apologising with a goodwill payment offer of £250.
The woman on the phone apologised for everything and said I was right and the EA was aggressive, unhelpful & unprofessional. She also said their first official response was wrong and shouldn't of happened (they tried to disregard everything in the footage)
I contacted them directly first with a simple email. Then went through Resolver with another basic contact. (this was so they thought I was 'stupid' and would continue their unprofessional manner, then I hit them with quotes, screenshots etc from CIVEA & TFL Know Your Rights etc. and time stamps from the video to show they were wrong.
That's what they apologised for. They've handled it badly as a company.
What should I do next?
Been offered Goodwill Payment from Marston
Re: Been offered Goodwill Payment from Marston
A goodwill payment is usually a token.
Calculate and total your losses, expenses and damages and make a counter offer.
Liability resides with the creditor, so copy them in.
Using Resolver wont help you. Several years ago a mystery shopper outed them emailing complaints verbatim to a bailiff company direct from the Resolver webform without human interaction so much as even running a spell-checker.
The mystery shopper could have done that themselves.
Calculate and total your losses, expenses and damages and make a counter offer.
Liability resides with the creditor, so copy them in.
Using Resolver wont help you. Several years ago a mystery shopper outed them emailing complaints verbatim to a bailiff company direct from the Resolver webform without human interaction so much as even running a spell-checker.
The mystery shopper could have done that themselves.