Please help needed with JBW

[Bigpapa747]

Hi and Good morning...I will just like advise on this issue please...
On the 4th of April, I made 2 crossings at dartford toll.. i put my hands up that I forgot to pay into my dartcharge account until the 6th....and on the 7th i noticed money for 1 crossing was deducted and it the other although there was money for both crossings to be deducted...
I called dartcharge and explained and the lady just said to wait for a letter that never came keeping in mind on this specific day I put in a complaint about the issue..
Next thing I got was a bailiff letter from jbw stating that we owe money to dart charge..I immediately called dartcharge and explained the situation to them...i was advised to fill in a te9 and a te7 immediately and send this off to the court which I did same day by email to tec.i was advised enforcement will stop immediately as soon as that was done...
I filled the above on the 22nd @ 2pm and I was told action should seize immediately.
I even forwarded the confirmation email to the bailiffs on the 22nd as well..to my surprise on the 23rd they came to clamp the car at about 6 30 am I advised that claim has been put on hold as te9 and 7 were filled the day before...
They insisted it's not their problem and they haven't received anything...
Although TEC confirmed that the order to put enforcement in hold was issued on the 22nd.
Is there anything I can do please
Also that morning I did inform the bailiff the car is on finance......
They still clamped anyway..
The te9 and te7 forms were processed same day should that count on stopping action?
Please help

[zeke]

How much money was taken? And

Is your hire purchase car still clamped?

[Bigpapa747]

425pounds I have had to pay to have it removed

[zeke]

If you didn't pay. You could have got an injunction and the bailiff company would have paid your costs.

Following an injunction the PCN is usually a total loss for the council and the bailiff. I'm not sure of the reason, but I've never known a bailiff to recover an unpaid PCN after being dealt an injunction.

All you can do is wait the outcome from the TEC and if successful, reclaim the fees.

Now the enforcement power has ended, you could do a chargeback if you paid by card.