https://www.gov.uk/government/uploads/s ... rm-web.pdf
My thoughts:
1. Interestingly, the finding was that almost a third more debts were recovered in the first year (so we should presume that this will be the new average. This is a very big positive and a good reason to justify the new(ish) regime.
2. Compliance stage collections have been lower than expected. Are we supposed to be surprised? No money in compliance fees guvnor. Enforcement stage is the way to go.
3. No prescribed notice at enforcement stage. So what? A debt avoider would just deny receipt in any case. Most EAs wear body cams so it would be fairly easy to prove these days. Bailiff companies also have GPS technology to prove where an agent has been.
4. Definition of a highway? Probably needs further clarification. Bailiffs push it to one extreme of the spectrum, debtors to the other.
5. Police not knowing the law has always been a problem. That is not a knock at the police, it is because there are muddy waters where civil matters cross over to criminal matters. Police should not intervene unless a crime is committed. Police need to be aware as to what constitutes obstructing an EA. For example, failing to identify yourself does not constitute obstruction, nor does lawfully refusing an EA access to a property. Sitting inside a car that is about to be removed DOES constitute obstruction.
6. Whinging about social media sites. Bailiff companies do not care about debtors. Let's not be fooled that they have any genuine concerns over debtors being given wrong advice. Bailiff companies hate social media because of the power it has in exposing their wrongdoings. Social media sites cost the enforcement industry £1000s every year by helping debtors. This is what the bailiff industry are afraid of, not that poor old granny Jones up the road has been told to pay the creditor directly.
7. Enforcement agent behaviour:
Misrepresentation of power. Has happened for decades. It always will in an industry/profession where someone is working on commission/paid by
results. Complaints to agencies fall on deaf ears so what is the solution?
Overcharging of fees: Still happens but is at an epidemic level in the HCEO sector. I see one of our favourite "celebrity" HCEOs who is particularly
fond of the sale fee is driving around in a brand new £60k Merc.
Threatening behaviour and unnecessary force. I see very few examples and put this down as another positive to justify the new regime.
8. Treatment and identifying vulnerable debtors. Has improved drastically. I don't know who has had input to help construct these tables but I see no problems with the way the vulnerable are approached and dealt with.
9. Complaints about bailiffs: The EAC2 needs to have any reference of "complaint" taken out. People are confused and misled into thinking that an EAC2 is a complaint like one would make to the IPCC etc. They have no idea that they are risking being exposed to costs orders by making these "complaints".
10. Direct payments:
This is the MOJ in all its splendour. They do not comment themselves on whether direct payments is a loophole (although it's widely accepted that there isn't a loo[hole) They simply quote what enforcement agents are saying. Unsurprisingly, the agencies are stating that the compliance fee should be paid be the creditor regardless. There is of course nothing in any legislation that states such a thing. There is guidance in the NS but nothing compelling a creditor to pay the compliance fee. The same with the division of payments. If you want to talk about unintended consequences then the pro-rata stuff is up there at the top of the list. Again, there is nothing within legislation that compels a creditor to divide payments and the creditor can (and indeed regularly does) pocket the entire payment.4.7.3. Direct payment of debt
One issue raised by enforcement agents is that debtors are sometimes erroneously
advised (mainly by informal online sources) to pay their creditor directly after receiving
notice that the enforcement process has begun, in an attempt to avoid the enforcement
fees. In this situation, the creditor is supposed to pay the compliance fee to the
enforcement agent out of the debtor’s payment and the shortfall remains outstanding. If
the debt has reached the enforcement stage it becomes more complicated as the
enforcement fee is paid pro rata from the amount paid off. This leads to an administrative
burden on the Local Authority as they have to separate the fees and a portion of the debt
still remains requiring enforcement.
Although the simple solution to this problem would be to reject direct payments, many
Local Authorities have systems that do not allow a payment to be rejected, particularly
when the debt is paid online. Some have said that the extra burden of dealing with this
has equated to a full time member of staff.
So really, a lot of hot air for nothing.